So if you are a person can rely and hold all the right qualifications - we want to hear from you.

What does a Assistant Property Manager do?

Role description

A Junior Property Manager is a step up from property administration to providing property solutions to Clients who come to us for advice. A role requires someone with the mental bandwidth to absorb policy and apply this in his or her day-to-day decision-making across a range of practical situations. It is an extremely varied role where you will support our Relationship Managers who are ultimately responsible for budgeting, spending, compliance, risk, contractors, meetings, and the 'relationship' by delivering 1st touch resolution on a range of owner and tenant inquiries whether that be explaining demands and budgets, sharing information on our databases, explaining leases or policy, reacting to equipment failure or arranging contractors and access to resolve problems on-site.

What we can promise you is that no two days will be the same, and, that if you are a strong-minded people person not only will you enlighten and delight customers - one leaseholder at a time - but also to develop and improve your confidence and competence in property to become a qualified property professional.

What are the roles of a Assistant Property Manager?

Day-to-day responsibilities

1. Initial point of contact for leaseholders/residents regarding issues/queries on site

2. Work order instruction/contractor contact

3. Assisting Relationship Manager with day-to-day management of development

4. Action items noted on-site inspection regarding housekeeping & health & safety compliance

Assistant Property Management Duties to include but are not limited to:

·        Assist and support the Director and Senior Relationship Manager with all aspects of the estates role across multiple sites.

·        Prioritisation of Events, office schedules, Director meetings and supporting administration.

·        Lead the Site Set up for new estates in Wales 

·        Preparation of Site newsletters.

·        Ensuring all health & safety items/issues are dealt with efficiently and effectively.

·        Respond to leaseholders and directors in a timely manner as per KPI & SLA’s set out in  management agreement.

·        Instructing works, raising purchase orders and  invoices  (full systems training at outset)

·        Appointing, meeting & overseeing site contractors.

·        Having a sound knowledge of site budgets, the preventative maintenance programme (arranging contractors to site) and reactive repairs.

·        Provide the leaseholders and the residents with the highest quality of customer service. Monitor all relevant estate KPI’s for Wales portfolio.

·        Completion of regular site inspections and timely completion of records.

·        Uphold the lease and estate policy.

·        Act on nuisance behaviour and other lease breaches (supported by in situ Legal Officer).

·        Ensure that all relevant signage throughout the estates are in place and well maintained.

What is the candidate specification for a Assistant Property Manager?

Person specification:

·        Must have high attention to detail, be pro-active, practical, diligent and hands on.

·        Must be energetic, motivated and personable.

·        Must be reliable, punctual and smart at all times.

·        Must possess excellent communications skills both written and verbal.

·        Must be able to demonstrate excellent customer service skills

·        Must be available for occasional weekend cover and evening meetings when required.  (TOIL is in place as is some flexibility in hours)

·        Must be contactable in the event of an emergency.

Assistant Property Manager jobs located at Cardiff

Working as Assistant Property Manager at Ringley Wales & West

We're based in West Bute Street, central Cardiff.

Some flexible working is built into what we do, we are a family friendly organisation. Sponsorship for industry exams and the Institute of Customer Service is available.

The Ringley Group is a multi-award-winning team of property experts. Ringley’s success would be impossible without our passionately committed team. We expect 5-star service and to achieve this; we look after our people.

We support people who live in newly built homes, Owners who have bought their freehold, and those in the Private Rented Sector.

Preparing for your interview: The core competencies we will be seeking include

(1) Commercial focus, detective skills (research & audit trail)

(2) Leadership: man management, customer leadership

(3) Finance: budgeting, accounts presentation

(4) Law: leases, RTM, enfranchisement

(5) Building pathology: repairs, cost: value, strategy

MORE ABOUT RINGLEY

Ringley is a multi-award winning multi-practice property team based in Camden Town, Manchester, and Cardiff Bay comprising Chartered Surveyors, Engineers, Solicitors, Valuers, PropTech, Lettings, Block Management, and Final Accounts and staff on-site throughout the UK. Ringley’s success would be impossible without our passionately committed team. We expect 5-star service and to achieve this look after our people.

Ringley's customer focus sets a benchmark in the industry; we support people who live in communal environments: leaseholders in newly built homes, owners who have bought their freehold, and those in the private rented sector.

All our teams whether they are Relationship Managers, Property Managers, Legal Officers, or Chartered Accountants have to be creative problem solvers to deliver solutions to those who come to us for advice. 

In property, it is all about helping owners understand their block accounts, trace repairs, plan for decorations, buy the freehold, extend their lease as well as day-to-day what is theirs to repair and what will be covered by the service charge. At Ringley, each Leasehold Block Portfolio Manager is supported by their own Legal Officer and Final Accounts Officer and is supported by our Treasury and Customer Support Teams.

Right from the start we have always looked to recruit people who we could imagine giving up their time to visit granny. To us, this meant respect, listening, and learning. We later wrote these up as our core values and in 2010 we introduced a 'money back guarantee'.