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Service Level Agreement BlockCare300 BlockCare500 BlockCare1000 Service Level
from £525 per annum from £1,750 per annum min £5,000 per annum BlockCare500 suits investor Freeholders, non trading RMC's BlockCare1000 suits leases with arrears billing, trading companies & sites with complex service charge schedules
Service charge and reserve fund collection
Draft service charge budget circulated to Client additional cost Tick Tick within 4 weeks of end of service charge year. For BlockCare300 if you don’t upload a budget we will apply a 10% until you do.
Issue demands Tick Tick Tick within 21 days prior to demand date (if budget approved in time)
On-line budget calculator & reserves fund estimator Tick Cross Cross
Reserve fund : Annual reserve plan review additional cost Tick Tick A reserve plan is benchmarked to the lease and posted on the Client web area
5 payment methods: Cash, Cheque, Direct Debit, Internet Banking, Credit Card Tick Tick Tick
Insurance
Competitive insurance - Up to 20% off with our block policy Tick Tick Tick
Insurance claims - common parts property additional cost Tick Tick Manage common parts claims, 3 months, subject to loss adjuster's delays
Insurance claims - owners property additional cost additional cost additional cost In accordance with RICS code of practice we facililate claims helping & signposting owners to the insurer.
Insurance : Processing with NHBC/BLP/New Build claims additional cost Tick Tick Common parts claims only 3 months, subject to loss adjusters delays
Communication
Dedicated Property Manager/ Property Administrator Web portal Property Manager Property Manager * Administrator for blocks of 10 or less units under strategic guidance of Manager
Dedicated legal officer refer to Site Directors legal officer legal officer
Dedicated final accounts officer refer to Site Directors legal officer legal officer
Escalation channel refer to Site Directors Service & Ops Manager Property Director Escalation channel advised on every email footer. Quality tracking system to ensure closure.
Directors minutes distribution additional cost Tick Tick Draft typed direct onto Client web area. Watch as we close & action items
Directors minutes actioned additional cost Tick Tick Property Managers are targeted via performance related pay to action items within 1 month.
Telephone support additional cost Tick Tick Messages are logged. Calls can be put through to mobiles.
Emails & replies support additional cost Tick Tick 72 hours set in ISO9000 Quality Manual QP15.
Faxes & replies additional cost Tick Tick 48 hours set in ISO9000 Quality Manual QP15
Letters & replies additional cost Tick *1 per year Tick * as agreed extra meetings are possible but add to base fee, at BlockCare300 all meetings are chargeable
Teleconferencing facilities in-between meetings additional cost Tick Tick
Use of Boardroom additional cost Tick Tick Board room hire charge £50 per hour
Direct dial for your block refer to Site Directors additional cost additional cost
Residents/AGM minutes distribution Cross Tick Tick Draft typed direct onto Client web area. Watch as we close items.
AGM minutes actioned Cross Tick Tick Property Managers are targeted via performance related pay to action within 1 month.
Pre-sales legal packs additional cost additional cost additional cost Premium same day service available, else 5 working days turnaround
Owners Newsletters with demands additional cost Tick Tick It is policy to send you a news update with every demand.
Company Secretarial Service
Full Company Secretarial service additional cost additional cost Tick *BlockCare300 service includes filing only
Run your company, deal with Companies House. Tick additional cost Tick
Administer ownership registers, transfer/issue share certificates etc. additional cost additional cost Tick
Arrange meetings, proxy forms, take minutes additional cost Tick Tick
Structural changes to Memorandum and Articles of Association additional cost additional cost additional cost
Company Accounts additional cost additional cost additional cost Required by companies House for RTM, Freehold and Resident Management Companies.
Repairs & maintenance
24/7 telephone response on emergencies Cross Tick Tick via night service on 0207 428 2056 as advertised on the "contact us" page and on the main switchboard number
Common parts inspections additional cost Tick Tick As agreed according to fee
Emergency works arranged additional cost Tick Tick
Reactive repairs & maintenance additional cost Tick Tick 80% of Purchase Orders signed off within 5 working days set in ISO9000 Quality Manual QP15
Contract works : cleaning & gardening additional cost Tick Tick reviewed on next site visit. Site reports are available on Client web area within 3-5 days of each
Site visits actioned & closed Cross Tick Tick Property Managers are targeted via performance related pay to action within 1 month.
Types of Site Inspections Cross Tick Tick at least 50% to be interim H&S inspections fully audit trailed on iPad
More than 1 quotation for works over £1,000 (unless emergency**) additional cost Tick Tick 2 quotations for works over £1,000
No. Quotations for works over Section 20 threshold (unless LVT dispensation granted**) additional cost Tick Tick 3 quotations for works over Section 20 Consultation limits
Issues log Cross additional cost Tick
Arranging maintenance of specialist plant (lifts, pumping stations, communal heating, air-conditioning, water filtration) additional cost Tick Tick
Budget monitoring, quarterly reporting & cash management
Online daily expenditure listing Tick Tick Tick See payments made on the Client web area (just 24 hours behind our system)
Management accounts additional cost Tick Tick Online (24 hours behind our system) so you have real time management accounts.
Invoices online When clients uploads Tick * Tick Tick *BlockCare300 service relies on Client to upload invoices when requesting payment.
Balancing charges levied Tick Tick Tick Charged to owners according to the Service Charge accounts.
Arrears lists online Tick Tick Tick Viewable by Clients and Directors
RICS client money protection scheme Tick Tick Tick RICS Client Money Protection Scheme invalidated if Client/Director wants to be a 2nd signatory
Accounting for multiple service charge schedules additional cost Tick Tick For blocks/estates where more than one service charge fund is maintained (e.g. "day-to-day fund" and "pond maintenance fund").
Systematic arrears collection
Demand, polite reminder, final notice Tick Tick Tick Owners can be set up for email demands
Arrears lists online Tick Tick Tick Arrears lists are available online for Clients and Directors
Letter before action charged to debtor charged to debtor charged to debtor to satisfy Civil Procedure Rules a pre-action protocol letter is required before court action can start
First Tier Tribunal (Property Chamber) action on debts charged to debtor charged to debtor charged to debtor Ringley Legal has litigation lawyers specialist in recovery of service charges.
Access to in house litigation & in-house Solicitor additional cost additional cost additional cost Action funded by Freeholder/Client Company but added to owner's debt
On-line litigation update Cross Tick Tick Court action last and next stage is visible online to Clients and Directors
Financial Accounts
Year end accounts : Dormant Company Accounts £60 + Vat £60 + Vat £60 + Vat Dormant company accounts if no ground rent is collected, no income (apart from service charge received) all money is held in a Ringley Client Account and no disposals/acquisition of assets
Year end accounts : Service Charge Accounts Tick * Tick ** Tick ** *BlockCare products includes service charge accounts but not certification to 1985 Act requirements. Fee scales at Ringley Accountants
Year end accounts : Trading Companies Accounts Tick Tick Tick Your company will probably be trading if you collect ground rent and/or own the Freehold. Our role as Managing Agent is to provide reconciled ledgers to a panel Accountant.
Year end accounts : Corporation Tax Returns Tick Tick Tick We facilitate and provide answers to the Accountant.
Year end accounts : Obtaining tax return exemptions Tick * Tick * Tick * *Where Ringley act as Company Secretary we will apply for an exemption if applicable.
Management of Staff
Site Staff day books Cross Cross Tick Ringley's site staff system provides visibility of day books, holidays and building manuals.
Management of employed staff Cross Cross Tick Covers training, reporting & reviews as part of agreed number of site inspectors.
Dealing with recruitment, HR policy Cross Cross Tick Covers interviews, welfare, disciplinary and grievance meetings.
Payroll Cross Cross Tick Payroll administrated & amounts advised to payroll accountant
Appraisals Cross Cross Tick Fee includes annual appraisal & we write out to seek feedback from all owners prior to this.
Block management blueprint
Creating an owners manual Cross Cross additional cost
Engineering, Legal, Valuation advice
Professional Advice : access to advice on Lease Extension / Freehold Enfranchisement matters / Selling Shares in Freehold additional cost additional cost additional cost advice on restructuring company constitution to enable sales of Lease Extensions and distribution of proceeds (dividends or loan repayments)
Professional Advice : access to Building Engineering advice additional cost additional cost additional cost

Find out more today

Service levels

We won't quibble if you want to change your BlockCare package

Call us on 020 7267 2900

md@ringley.co.uk