What our customers are saying

"I recommend you go higher up in the company. You should be one of the Managers. I think you've been amazing. I feel so blessed to have actually got to talk to you. I wouldn't have known any of this if I hadn't talked to you. " Ms A- Fawe Street 394

"That's very nice of you. Thank you very much. Excellent service. (We made a good first impression to the new owner by helping to arrange a time for them to meet with a Site Inspector). " Mr D- Carter Lane (77) / Carter Court 393

"I'm glad I'm speaking to the right person and I hope this call is recorded. When you appreciate something you've got to be positive. Saying thanks doesn’t cost anything. If it's praise you praise, if it's a comment you make comment for the services to be better. You can be a one-off. I don't know who's responsible but I'm glad it's you so please tell your boss. It's important. It's good to get feedback. It's been such a pleasure the few minutes (of this call). I've had no eye-contact. I've had no body language but you sound like such a charming lady. I look forward to meeting you at some point. Thanks to Mr H who had selected that we get a managing agent called Ringley. You pay for quality not quantity. I can't tell you how pleasing the voice is if nothing else. It's reassurance. If your boss is there to listen to this, I would appreciate he does. I think you're such a lovely forthcoming person and I mean it. As I say, I'm not on Skype, I have no eye-contact. I have no body language. I don't know whom I'm talking to except the name is Jamie-Lee. This is just me praising you and I sincerely mean it. It's not just saying it superficially. I mean it. Please please please tell your manager to listen to this conversation and I praise you and I've never met you. You don’t know who I am, I don't know who you are. Many many thanks. Appreciate appreciate appreciate very much. Thank you so much, it means a lot (that we can hopefully help to deal with issues on site). It's been a pleasure and thanks for your time. All the best and I hope you stay on there (for more than the three months you’ve been there so far) of course. If you’re lovely, the rest (others in the company) have to be lovely. You tell them that! Someone from Ringley has to listen to this call, I'm not just superficially telling you. (Saying thank you for receiving a welcome letter)." Mrs P- Eldon Court, NW6 392

"The first time I ever rung Ringley you were a very forthcoming lady. Praise is due where praise is due. It's so so nice to know I’m talking to you and that I have spoken to you before and I really mean it. I can't believe that I'm talking to you and I mean it and I hope this call is recorded. I'm so touched and I mean it that I've spoken to you. On your pay on time & change a life response to WaterAid, I'm glad of that because I've been a sponsor of WaterAid for goodness knows how long. Speaking to you is reassuring if nothing else. You tell your boss what I have said! I'm glad it was you who picked the phone up and I sincerely mean it. " Mrs P- Eldon Court, NW6 391

"You're very clear. You speak very clear. Sometimes the management monitor the call. I hope they monitor the call because you’re a very very valid person. I used to work in customer service for 20 years so I know what is good customer service. Thank you very much for your help." Person who was visiting Mr D S- Geneva Court 390

"It's very kind of you, thank you. That's super. Thank u so much for that. That was a job I was putting off but you sorted it all out. You're a superstar. Thank you very much. (Giving details of who Property Managers were for various sites as they wanted to send renewal quotes in relation to a number of fire alarms and emergency lights)." Elite Fire Protection Ltd - Various Sites 389

"Aren't you so efficient. Gosh you're very good. So nice to know there's someone else who’s dealing with this. " Mrs P- Eldon Court, NW6 388

"AMAZING !!!! Great news. after finding it impossible to sell my flat due to an awful landlord frustrating every process and it being impossible to buy the freehold, finally with the help of Ringley legal we're on our way to a well managed block and my flat becoming a sellable asset. (Freeholder was missing. No managing agent. Four flats. We were instructed re the RTM process)." Ms W- Boleyn Road (92) 387

"I realise that I have not acknowledged receipt of your M & S Voucher sent to us in February. Thank you very much for your kind gift, it was a pleasure to respond to the Chairman's Questionnaire. We have been extremely impressed with Ringley since you took over the management of St Dunstans, Canterbury." Mrs S- St Dunstans (Canterbury) 386

"I think we got good updates and it seems to me that we’re coming to the end and can see the light. I’m happy with the explanations on the accounts and thanks for the additional colour below on increase. Thanks again for the way you’re running our site. It’s appreciated as you could hear last night from various residents. (Feedback after the AGM)." Mr K- Millharbour, E14 385

"You have been very helpful and took the trouble to get back to me." Kingsgate Developments (Contractor)- Stewart House 383

"Your updates are amazing! I was just writing a message to my "Woodlands Residents" list when this message arrived from you. I was not expecting it. Many thanks for you excellent service! " Mr W- THE WOODLANDS (CLAPHAM) 382

"Hi Mitun, Thank you very much for dealing with my request so quickly. I am pleased to advise that the car was moved yesterday evening. I am really impressed by how fast you have dealt with this matter and the level of service provided. " Mr C- Maltings (The) 381

"Firstly thanks for the current upkeep of the estate. I know it's over a year since Ringley took over, but you can see the difference in the gardens, cleanliness of public spaces and general correspondence is far better than the previous management company. " Mr B- The Northiam Estate 380

"Dear Denise, Good to see you. Thank you for the excellent job and my congratulations to Mary-Anne for managing the miserable task of Chairperson of The AGM. " Mr S- Millharbour, E14 379

"Hi Mary-Anne, We're about 3 months into our management contract with Ringley now and I just wanted to provide some brief feedback regarding Simon. I appreciate 3 months isn't a long time but I get the impression Simon has done a lot of work in that time! I think getting to grips with the historical issues at Carter House has been more difficult than expected however Simon has dealt with this extremely well. It's early days but I have been impressed with Simon's proactivity and project management skills. There is a long list of issues but Simon is prioritising them in a sensible way and ensuring we get value for money." Mr W- Carter House SW11 2BF 378

"Director, at the meeting thanked Lisa for her hard work, looking after and caring for the site. Lisa took over and got the works completed with 9 months. They look forward to working with Lisa in the future." Mr B- Limington Court 377

"The last year has not been without its issues. What has impressed us particularly are the points: 1. Mitun always responds promptly and sets out what the possible solutions will be and, where possible, a timescale for dealing with problems. 2. Once a situation is 'in the pipeline' he has always then kept us informed. There is nothing so anxious making as a feeling that 'the line has gone dead' and therefore not knowing whether or not someone out there is actually still mindful of the situation. 3. His approach is always courteous and friendly whilst remaining professional. One senses that one is relating to a human being and being treated with respect and understanding whilst remaining at a high professional level. He clearly thinks things through and is capable of acting. Mitun is, in our opinion, a very good front man for your company, efficient, professional, personable. " Mr C & Mr T- The Edens 376

"I just wanted to drop you a line to express my appreciation of the speed and efficiency of Debra Date, who I spoke to on the phone yesterday, when she very quickly pulled together some information regarding a long standing problem we have been experiencing at our property. I now feel I have enough of an overview on how things stand to see an end to what has taken an age to sort out." Ms C- Roderick Road (53) 375

"Everytime I call Ringley I never get ‘no’ but you’ve been so great, so helpful. Thank you so much. (Dilber found out information about the windows and called back to give this information). " Ms S- Alliance Close 374

"Dear Lockie, Thank you very much for your message below, and trust this finds you excellently. The proactive approach from Ringley has been noted and is very much appreciated. (This is in relation to repairs)." Ms B- Porchester Court 373

"James & Simon- Once again we would like to Thank you for taking this responsibility on at such short notice and for your great efforts the last 2 days in helping us plan and start putting measures in place to improve the security of Brecon Lodge once and for all." Mr P - 0435S - Drayton Garden Village 372

"You have been outstanding in all you have done for me, so I have suggested to my business partner that we use you in future for all our sales and purchases. " Mr I- Hide Road 371

"Dear Girish I would like top thank you for the phone call you made. Thanks for your time you invested and for your concern. It’s really appreciated. Any understanding shown to us is like gold dust. Living in these conditions for so long is truly heart wrenching so to feel that you still wanted to sort a few old remaining matters that apparently have not yet been solved is heart warming. " Mr W- Innes Lodge 370

"Thanks to all for seeing this through! (Delivery and installation of a shed on site)." Mr D- College Court 369