Here is what we can offer to you as Developer and ultimately to your purchasers, our future customers.

Our customers are not treated as numbers.   We care about them.  We will do everything possible to help them settle into their new homes and enjoy the experience of living in one of your developments.

When the market is not so good, quality management plays a part in helping position you more favourably.  We believe our innovative approach to management will not only save you money but also make your schemes stand out just that little bit more than they already do.

Quality management is the on-going legacy that you can leave your purchasers long after you have sold the last unit and pulled off site. Its importance should not be under-estimated: If your completed schemes are well managed and cared for, your reputation as a quality housebuilder will be enhanced and this will undoubtedly increase demand for your current and future schemes!

What better legacy can you provide for your purchasers than an efficient management structure provided by a company that has the highest of professional credentials:-

What definitely sets us apart from the large conglomerates and indeed from the vast majority of our other competitors is the extent of our professional affiliations, education and regulation:-

	As a Chartered Surveying practice we are closely regulated by the Royal Institution of Chartered Surveyors (RICS) and must abide by their very exacting code of Practice and Rules and Regulations. We pay to be members of the RICS Client Money Protection Scheme, which protects client funds that we hold. We also pay to have our Client Accounts Audited by the RICS to demonstrate our absolute adherence to the high financial standards that they impose on member companies.
	As corporate members of the Association of Residential Managing Agents (ARMA) we are also governed by ARMA’s bye-laws. Our Estates Division MD, Stephen Gayer sits on the Council of ARMA and its Technical committee, reflecting our commitment to the profession and to the promotion of excellence.
	Our other in-house professional teams have additional professional affiliations; - Our in house Legal Services Team are of course ultimately answerable to The Law Society.
	The Association of Building Engineers is the professional body that governs the operation of our Building Engineering team that handles major works projects at our managed sites.
	We are registered with the Financial Services Agency (FSA) in relation to our insurance scheme.
	For our internal systems and procedures we have accreditation to ISO9001 Quality Assurance standards.  Our complaints procedure has been drawn up to comply with both ARMA’s and the RICS’s requirements.

We are not simply regulated by the professional bodies to which we belong but actively promote the professions and education both internally and to the outside world. We are represented on the Council of ARMA and its Technical Committee and sit on the Board of Governors of the Institute of Residential Property Management (IRPM), the educational body set up by ARMA.

All of our property management team members and several members of our support teams are actively pursuing IRPM qualifications to further their education and careers.  This in turn enhances the professionalism of the team as a whole and is reflected in the quality of service our customers receive. To promote continuous professional and educational development we undertake weekly staff training covering technical issues, customer service and the interpersonal skills that are so important in effective management of people and property.