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Ringley: Customer Satisfaction Form

Thank you for your assistance, this enables us to tailor our business to our customers more effectively.

There are 9 questions below, please make your selections and press "Submit" at the bottom:


How do you rate the speed, confidence and effectiveness of our repairs team?
Excellent     Very Good     Good     Satisfactory     Poor    

How do you rate the professionalism (phone manner, correspondence etc...) of our accounts team?
Excellent     Very Good     Good     Satisfactory     Poor    

How well have we communicated with you? (e.g. at residents meetings or other similar situations)
Excellent     Very Good     Good     Satisfactory     Poor    

Bearing in mind that 90% of our customers call us with a crisis to manage, how good are we at resolving your problems?
Excellent     Very Good     Good     Satisfactory     Poor    

How do you rate the overall quality of our service?
Excellent     Very Good     Good     Satisfactory     Poor    

Would you recommend us to others?
Yes     No     

Did you know that direct debit and insurance forms are available on the Ringley website? (At the Estate Management Helpdesk)
Yes     No     

Now that you're here, please rate the Ringley website according to the following:
i) Ability to find what you are looking for
Excellent     Very Good     Good     Satisfactory     Poor    
ii) Information available and its presentation
Excellent     Very Good     Good     Satisfactory     Poor    

Do you have any suggestions to improve the website or our Estates Helpdesk service in general?





Need to find out more?
Customer Feedback !
Are you a satisfied customer?

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Why not fill out a Customer Feedback Form today!
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Further Information
Royal Institution of Chartered Surveyors (RICS)

Association of Residential Managing Agents (ARMA)

Surveyors and Valuers Accreditation (SAVA)
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