According to the lease, we will demand service charges against the agreed estimate.

If instructed we will collect ground rent.

Interest on reserves collected is held to the benefit of the fund not the lessee.

To combat service charge charge arrears we operate a computerised accounting system.

In the event of non-payment, we will contact mortgagees, appoint a solicitor or attend a Leasehold Valuation Tribunal (LVT).

Residents' accounts are kept in accordance with the Royal Institution of Chartered Surveyors (RICS) bye-laws and regulations.

An independent auditor will prepare the statutory accounts and service charge statements annually.

Companies House fines are caused by mis-management: if we act as Company Secretary - provided all the relevant information is made available to us - we will settle any fines incurred.

We collect service charges and use them to off-set estate running costs and uphold lessors' covenants. All our residents' funds are backed by the Royal Institution of Chartered Surveyors (RICS) Client's Money Protection Scheme

Each estate has a management company whose funds are kept in an individual, interest-earning client account.

Each year, we account expenditure against budget and propose a service charge estimate in agreement with residents.

A dilapidations survey, full review of accounts and consultation with residents helps us to assess the reserve levels for a property.

Building effective reserves means demonstrating why you should trust us. Therefore we have put in place the following specific strategies

1. we operate a separate reserves ledger so that our Estates Operations Team who deal with day to day repair issues do not spend this fund
2. interest accrues to the fund
3. new purchasers buy into a healthy site with accruing reserves
4. money backed by the RICS Clients money protection scheme
5. separate bank accounts as an optional extra

How long will my lift or iron radiator last? Find out in the Typical Equipment Lifespan

Insurance is placed on the basis of the re-instatement valuation carried out by one of our chartered surveyors in accordance with the Royal Institution of Chartered Surveyors (RICS) guidlines (this is free where the management fee exceeds £1,000).

We have access to competitive rates for building, public liability and engineering insurance.

Periodically a chartered surveyor will carry out a dilapidations survey (for sites where the annual fee exceeds £2,500 this is included within the management)

From the survey, in consultation with residents, the coming year's maintenance requirements will be planned.

We will instruct and supervise ordinary repairs to the structure, plant, fixtures, fitting and equipment on a day-to-day basis.

We will competitively tender for cleaners, gardeners, window cleaners and other service contractors (including preparation of specifications).

Through regular site visits we will work with residents to achieve the required standard.

Many diverse records relating to residents' property are kept and are always available for inspection.

We can work with residents and the local crime prevention officer to enhance security, i.e. door alarms, security locks, CCTV etc...