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Collecting your service charge

Ringley Legal Services Article

Effective property management is wholly dependent on effective credit control. Contractors paid on time are happy contractors, who will be pleased to attend to your next emergency . Every client that signs a lease or transfer document has already promised to pay their service charges when due. (Normally within 21 days of the due date.)

This is why at Ringley we operate strict credit control to enforce the highest possible standards of all rent and service charge collection.

These flow charts document the process from start to finish:



What is a service charge? Find out here.


Credit control measures may include:
  1. applying interest to arrears as stated in the lease
    (stage 3 on flowchart)

  2. sending polite and final payment requests
    (stage 3 on flowchart)

  3. carrying out a Land Registry search to verify ownership prior to stages (4) or (5)
    (stage 5 on flowchart)

  4. applying to the County Court for a money judgement, the court fee being initially borne by the Client but will be charged to the defaulting Tenant’s account
    (panel A on flowchart)

  5. in the unlikely event that a case cannot be determined by allocation questionnaires and specific court attendance is necessary Ringley will either (a) represent the Client at Court (in the presence of the Client) or (b) instruct legal representation using the direct access to representation route
    (panel G on flowchart)

  6. applying to the County Court for an attachment to earnings order
    (stage S on post judgment flowchart)

  7. applying to the County Court for permission to enter the judgement on the charges register against the property
    (panel O on Post Judgment flowchart)

  8. lodging a charge against the property title to prevent it being possible to sell the property without discharging the debt
    (panel P on Post Judgment flowchart)

  9. writing to the defaulting Tenant’s place of employment to seek enforcement of an attachment to earnings order
    (panel T on Post Judgment flowchart)


Mary Anne Bowring, Managing Director

My role is to understand Clients property assets in use and their future potential to ensure our teams give the best advice and advice upon which meaningful decisions can be made. My mixed qualifications mean that not only values but assets in use and their repair is what I understand best.

At Ringley I am responsible also for cross discipline technical issues where coming from the background of being both an Engineer and Chartered Surveyor and having once been a Property Manager certainly help me. My team comprises qualified Valuers, Engineers, Legal Executives, Planners and a Solicitor so we have a whole range of expertise to assist.

Mary-Anne Bowring MBEng MRICS MIRPM,
Managing Director – Professional Services Division

Tel: 0207 428 1970
Contact Maryanne




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Further Information
Royal Institution of Chartered Surveyors (RICS)

Association of Residential Managing Agents (ARMA)

Surveyors and Valuers Accreditation (SAVA)