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How to change your managing agent


There are various methods depending on your situation - see the flow chart below:

change your managing agent - flowchart


How to change your agent - 6 steps

  1. Download the tender pack


  2. invite 2 or 3 agents to present to your board


  3. Visit the offices of your preferred agent(s)


  4. Negotiate an initial agreement for 364 days, to avoid serving a Section 20 consultation notices


  5. Send lessees a newsletter to tell them your reasons for appointing the new agent


  6. Instruct the new agent to obtain critical set up information


Articles

Maryanne Bowring has been practicing in the residential leasehold arena since 1993 and writes regularly in the press about leasehold issues.




How to change your managing agent (PDF)
This article explains the background, the basics and how to get started.

Claim your 'right to manage' (PDF)
If you don't have a management company you can claim your 'right to manage' instead - as this article explains.


10 Tips When Selecting a Managing Agent

Finally, when selecting your method of managing your block you should prepare questions to cover the following topics:

  1. Financial probity of the agent
  2. Service charge collection procedures & whether your money will be held in a discrete Client account, to whom interest accrues & what body protects/guarantees your funds
  3. Credit control procedures and experience in obtaining County Court money judgements
  4. Experience in attending Leasehold Valuation Tribunal on issues of "reasonableness of service charge"
  5. Methods of procuring maintenance and cyclical works, contractor selection, willingness to deal with Client nominated suppliers
  6. Competence at reserves estimating and whether a reserves plan is part of their standard service
  7. Procedures for dealing with lessee complaints and quality issues
  8. Which key lease covenants the agent monitors for covenant enforcement, as without robust strategies the value of the estate and flats within can fall relative to developments nearby
  9. Inspection procedures, how often will the agent visit, what will they do, how will you know, how can you communicate your issues arising
  10. Meetings & reporting mechanisms, what meetings will the agent attend (daytime/night time hours) and how will closure on the actions arising be achieved.

These 10 areas should get you started. For a more comprehensive guide download the FREE Tender Pack. This document is designed to assess the competency of any potential managing agent.



Please feel free to download our tender pack and use it for your tender process. Of course we would be pleased to be included in your shortlist.

Download a free tender pack (PDF)
This key guide is designed to assess the competency of any potential managing agent.


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Further Information
Royal Institution of Chartered Surveyors (RICS)

Association of Residential Managing Agents (ARMA)

Surveyors and Valuers Accreditation (SAVA)